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Trying to contact the service provider

Posted By pegasussr84

"Trying to contact the service provider"

About: Wendy's Home Care

(as a service user),

I tried to contact Wendy's Home Care but was placed on hold four times. Was asked four times how they could help and then was, I felt, rudely interrupted four times and placed on hold. I am shocked with what I feel was the lack of professionalism by the care provider. I cannot imagine how clients feel if they are having to be greeted this way.

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Responses

Response from Quality & Compliance Manager, Wendy's Home Care 4 years ago
Wendy's Home Care

Submitted on 6/01/2020 at 1:04 PM
Published on Care Opinion at 1:27 PM

Dear pegasussr84,

Hello and thank you for this feedback.

We are very sorry you had this experience, we have recently experienced some technical difficulties with our phone system which may have contributed to the issue you experienced. Please be assured that this issue was resolved quickly so should you wish to contact us again you should not experience the same problem.

If you would like to discuss please feel free to contact me (Claire) by calling 02 4587 5999 or emailing admin@wendyshome.com.au

Kind regards,

Claire Miller

Quality and Compliance Manager

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