This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lack of patient care

Posted By yamaha5000

"Lack of patient care"

About: Bulk Billing GP Clinic - Prahran

(as the patient),

Went in with what I suspected as a hemorrhoid, I felt the doctor literally just prescribed me hundreds of dollars worth of medication without telling me the absurd costs and never even looked at it. 

I feel reception is also extremely rude at the best of times, I know they get busy at times, but to literally turn people away at the counter and telling them to use the iPad, when they genuinely don't seem very busy at all in my opinion, is just absurd.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Josh Barretto, Service Experience Manager, Star Health 4 years ago
Josh Barretto
Service Experience Manager,
Star Health

Submitted on 19/12/2019 at 8:46 AM
Published on Care Opinion at 9:38 AM

Dear Yamaha5000,

Thank you for your feedback. I am very sorry to hear that we did not meet your expectations on this occasion.

In terms of your feedback on your treatment from the doctor, without further information, it is hard for us to investigate and ascertain exactly what happened. Our Program Manager, Mary-Anne, would welcome the opportunity to speak further with you about this so we can find a resolution. You can call 9525 1300 and ask to speak with her.

I manage the reception team and was sorry to hear your feedback on the way they handled your feedback. Whilst directing you to our feedback station is the correct process, I'm concerned to hear you found them to be rude. We will treat this as an opportunity to discuss with the team how important courteous and clear communication is at all times.

I am happy to discuss any of this with your further if you call the number above and ask to speak with me.

Kind regards,

Josh Barretto

Service Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k