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"Poor specialist care"

About: Box Hill Hospital

(as the patient),

The general staff and reception services at the Box Hill Hospital have been excellent.

However, I feel that the diagnostic skills and knowledge base of the specialists serving the hospital are very limited. I believe they do not have a holistic approach to treating patients. I have been a patient for several years for Ovarian Cyst surgery leading to other complications. I feel specialists would rather keep hand-balling patients to each other for diagnostic tests for several years, unable to identify correctly the cause of ailments or treat them appropriately.

I feel similar issues of the medical practice exist in clinics too. I believe mere Fellowship obtained 10-20 years ago does not reflect their current skills or abilities. Some of the specialists in the Outpatients clinic who attended to me are rude when the pathology results do not reflect their expectations. In my opinion, these specialists never care about the welfare of the patient or curing them! 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 4 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 18/12/2019 at 7:40 AM
Published on Care Opinion at 9:55 AM


picture of David Plunkett

Dear sagittariusyj76

Thank you for taking the time to share comments on your experience receiving care at Eastern Health, Box Hill Hospital. Thank you for acknowledging the staff and reception services and I'm sorry you have not had as positive experience with your medical care.

In order for us to follow up your particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au. If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we hear from you soon.

Take care and kind regards

David

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