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"Surgical cancellations"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as a parent/guardian),

My adult child cut their index finger with a grinder whilst doing home repairs. They presented to Sutherland Hospital first and was referred to Sydney Hospital with an appointment for early in the morning. I believe they were told to fast a few hours before.

Around the afternoon that day, I believe after being pushed back on the surgical list, and knowing they would be unable to get home if they went for surgery so late, my child signed a discharge form and went home with an appointment for surgery on the weekend. Again my child fasted, and surgery was cancelled. They were given an appointment for surgery for the Monday, fasted, was cancelled again. My child was then given an appointment for the next day, again fasted, again cancelled and told to come back the following day. That day, they were able to miraculously stitch my child's finger with a local anaesthetic only.

Let me say, as a Registered Nurse of 20years I understand emergencies necessitating cancellation, but my child lives 3hrs away and was off work without an income due to the injury. Despite knowing this, I believe Sydney Hospital felt it was perfectly ok for my child to travel to Sydney, 6hr round trip and $100 in petrol 6 times in a week before they were able to do a, in my opinion, simple closure of the wound.

I felt there was no care factor whatsoever. Sydney Hand Hospital is an absolute joke in my opinion.

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Responses

Response from Alan Porritt, Director of Nursing and Support Services, Nursing, Sydney Hospital & Sydney Eye Hospital 4 years ago
Alan Porritt
Director of Nursing and Support Services, Nursing,
Sydney Hospital & Sydney Eye Hospital
Submitted on 20/12/2019 at 5:30 PM
Published on Care Opinion at 5:36 PM


picture of Alan Porritt

Dear beidbq56,

Thank you for taking the time to share your child’s experience with Sydney Hospital and Sydney Eye Hospital. I am sorry to hear of your child’s cancellations for the surgery to their index finger and would also like to apologise for the inconvenience this has coursed.

Thank you again for bringing your concerns to my attention. With comments and feedback such as yours we are able to improve services and the care we provide.

To further investigate the circumstances in which you child's hand surgery was cancelled 3 times, I urge you to contact me on SESLHD-SSEHExecutiveServices@health.nsw.gov.au.

I wish your child well in their recovery.

Kind regards

Alan

Director of Nursing & Support

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