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"Wonderful staff with a small suggestion"

About: Kerang District Health

(as the patient),

I was pleasantly surprised to be able to have my colonoscopy done in Kerang: no more overnight accommodation in Bendigo to pay for, or my child having to take a day off work to take me to another hospital.

As usual, the staff were very friendly, polite and professional. Can I ask if cataract procedures can be added to your day surgery programmes? As a senior citizen, myself and, I believe, several people I know have had to travel to either Bendigo or Castlemaine to have our cataracts done. Once again, that entails a family member or friend having to take a day off work to take us to our appointments, wait around for several hours, and bring us home again. I belive it would offer a much-needed service to local patients and be very much appreciated.

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Responses

Response from Sue Gray, NUM District Services, Clinical Services, Kerang District Health 4 years ago
Sue Gray
NUM District Services, Clinical Services,
Kerang District Health
Submitted on 20/01/2020 at 5:13 PM
Published on Care Opinion at 5:19 PM


picture of Sue Gray

Dear neptunekk33,

I am pleased to hear that your experience with Kerang District Health was a positive one.

A colonoscopy can be an extremely stressful experience. It is reassuring that it was so easy for you to have the procedure in your home town.

Our values are caring, accountability, respect and excellence and our staff demonstrate these on a daily basis, as you have witnessed first-hand.

Unfortunately, we are currently not funded to perform eye surgery. I will forward your comments regarding cataract surgery to the CEO.

Once again thank you for taking the time to tell us of your experience with Kerang District Health.

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