"Miscommunication and misinformation"

Had an appointment recently for what we thought was an angiogram requested by a specialist. Interviewed by a young individual who I felt gave us the impression that they weren't going to recommend an angiogram as I guess they didn’t think it was necessary.

The specialist hadn’t sent through the report of my spouse's stress echo and so we had to wait around for another hour or so before that came through and we were eventually seen by a cardiologist who said that yes, an angiogram was needed. So, even though they warned that due to the lateness of the day, there was only a 50/50 chance of my spouse getting in to have one. Regardless, my spouse was to be prepped in readiness. Around mid-afternoon, we were informed that they would not be able to do the procedure that day so my spouse got dressed and was sent home.

When we asked when they could get an appointment to have the procedure, done, we were told that a letter would come and it would probably be in around two weeks, time! By the time this happens, it will have been 8 weeks since being told that they needed an angiogram! We are both dismayed and felt that my spouse is being treated with such little respect together with the fact that we might be very concerned about their chances of having a heart attack in the meantime. I feel we can’t make any plans because we now have to wait to be summoned for an angiogram. We are both very disappointed at the attitude of some of the staff. I mentioned that we had booked to go away in two weeks time and the reply was, well, we can’t work around your holiday plans!