"Appointment information"

I attended the plaster clinic recently as I had 2 fractured wrists. I was given a follow-up appointment this month.

I received a text from the clinic the day before the scheduled date to say that my appointment had been changed to a few days later. I was not happy as I had already had both wrists in casts since last month. I did, unfortunately, cancel the new appointment because I did not want the appointment changed. 

I rang the hospital the day before my original appointment to discover that the fracture clinic was closed and not reopening until the end of the week.

The receptionist put me through to Chandler House as they said there was someone there who could help me. I had to leave a message - my name and phone number.

No call back was received. 

I also responded back on the text I had received to say that I would attend the Clinic on the new scheduled date. 

I was distressed when I arrived at the clinic that morning to find my appointment had been cancelled and rescheduled for the next working day. My arms will be in casts for nearly 8 weeks.

I feel the consequences of being given an appointment on  a day when the clinic was closed have been most distressing.