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Exceptional care

Posted By jupitergm93

"Exceptional care"

About: Sale Hospital / Surgical Services/Ward

(as the patient),

Exceptional care.

In this age of instant criticism and negativity, I feel compelled to write about my positive experience at Sale hospital.

I recently attended the hospital in severe pain from cholecystitis. At all times I was treated with respect and concern for my wellbeing. All the doctors and nurses involved in Emergency, Surgical ward and Critical care were excellent, helping to manage my pain and keeping me fully informed of my status and plan and ultimate transfer for further care in a Melbourne hospital. I couldn’t have wished for anything further.

I would also like to take this opportunity to thank all support staff, administration, environmental and kitchen staff who I feel sometimes don’t get the recognition they deserve. I believe the hospital can’t run at such a high level without these background staff.

Thank you to all involved. 

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Responses

Response from Gary McMillan, Nurse Unit Manager, Sugical Ward, Central Gippsland Health 4 years ago
Gary McMillan
Nurse Unit Manager, Sugical Ward,
Central Gippsland Health

Submitted on 29/01/2020 at 1:56 PM
Published on Care Opinion at 2:13 PM

Hi jupitergm93,

Thank you for your positive comments and I will be happy to forward your opinion to the staff of the Surgical Ward who always endeavour to provide an outcome that has the patient at the centre of our care.

I hope your recovery is swift and you return to good health as soon as possible.

Yours sincerely,

Gary McMillan
Nurse Unit Manager

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Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health 4 years ago
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health

Submitted on 29/01/2020 at 5:54 PM
Published on Care Opinion at 5:56 PM

picture of Mandy Pusmucans

Dear jupitergm93

Thank you so much for taking the time to share your story which has been shared with staff from all the service areas that you mentioned.

It is our aim to deliver care and services that have the person at the centre of their care. This is a major focus for us and we are currently launching a major improvement program titled “person centred care”. This program will involve staff training and learning even more from patients and clients who need our services.

Again, thank you for taking the time to share your story and I wish you all the very best in your recovery.

Kind regards

Mandy

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Response from Mark Brennan, Engineering Services Manager, Central Gippsland Health 4 years ago
Mark Brennan
Engineering Services Manager,
Central Gippsland Health

Submitted on 30/01/2020 at 10:46 AM
Published on Care Opinion at 10:54 AM

picture of Mark Brennan

Hi jupitergm93,

We are extremely proud to have been part of your positive experience here at CGH and we appreciate your acknowledgement, your story will help inspire us.

On behalf of Food and Environmental services, thank you and all the best.

Many Regards

Mark Brennan

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