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"The fantastic, caring, professional treatment I received at Meekathara hospital"

About: Meekatharra Hospital

(as the patient),

I am a fly-in-fly-out (FIFO) worker in Meekathara and became ill at work with gastro. After 2 days quarantined in my donga at camp, my condition was worsening and the medic made the call to have me transferred to Meekathara Hospital.

I was weak, very sick and I will admit a little scared when I arrived at the hospital. Things only seemed to worsen, for me, when the gastro decided to unleash its fury on me when I was fully clothed and being assessed. I was now humiliated, sick, sad, in pain, scared and now covered in filth, but all that was about to change.

The staff at the hospital were absolutely amazing. Over the next 5 days, they cared for me with warmth, compassion and understanding. They communicated and assured I understood what was going on with me and what treatments I was to undertake. Nothing was to much trouble and they made me feel safe and cared for.

I also observed that same high level of professionalism and compassion with other patients that were being cared for in my ward. This positive vibe seemed to reverberate through the whole hospital, even the food was delicious and was always served with a caring smile and a "how ya going luv".

I cannot thank the hospital staff enough for all their support and hard work my family feel the same way and were relieved to know I had been looked after so well. So once again from the bottom of our hearts thank you all for your kindness, care and devotion. It has been fantastic and positive experience.

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Responses

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 4 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest
Submitted on 30/01/2020 at 4:09 PM
Published on Care Opinion at 4:12 PM


picture of Michele Young

Dear Sparky,

Thank you so very much for your kind words and taking the time to share your positive experience about the care you received at the Meekatharra Hospital. I'm so pleased that we were able to make what would have been a stressful situation for you a little less so and that all of the staff played such a pivotal role in helping you through your healthcare journey.

I love the quote “Kindness is a language which the deaf can hear and the blind can see” which is so true. The act of kindness is really quite simple, it's around forming a connection with our patients and seeing them as more than just an illness. A few extra minutes of listening without interruption or a warm smile provides a sense of comfort and calm during what may be a stressful, emotional and chaotic time for our patients. I have seen firsthand how these little displays of kindness can enhance a patient's experience and ultimately lead to positive patient outcomes.

I know that our staff at the Meekatharra Hospital strive to provide high quality, compassionate person-centred care and it is through feedback such as yours that reinforces that we are doing it well. I will take great pleasure in passing your compliment on to the team including a shout out to the kitchen staff.

Thanks again for taking the time to write, we really value your feedback. I do hope you are well and truly on the mend and I wish you and your family all the very best.

Kind regards,

Michele

Coordinator Executive Services

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