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Pre-admission appointment

Posted By lotionhh64

"Pre-admission appointment"

About: Box Hill Hospital

(as the patient),

Appoint was early afternoon, the ECG went well, the nurse was great. Then a long wait for the surgeon. The surgeon asked most of the same questions the nurse had asked, gave a brief examination.  Then said they would consult the anesthetist, to ascertain if they needed to see me, and didn't come back.  I had lots of questions I wanted to ask which the nurse was unable to answer for me.

The nurse came and gave me my blood test referral and informed me I would receive a letter with a date for surgery. By this time it was 5.30 pm.

Whilst I don't mind the wait, it would have been comforting to be able to voice my concerns regarding what to expect after surgery.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 4 years ago
David Plunkett
Chief Executive,
Eastern Health

Submitted on 6/02/2020 at 8:35 AM
Published on Care Opinion at 9:47 AM

picture of David Plunkett

Dear lotionhh64,

Thank you so much for taking the time to share your comments regarding your experience when attending the Pre-admission appointment. I am sorry that it took as long as it did and also that you were not able to have your questions answered.

If you would like us to facilitate this happening, could I please ask if you would be able to make contact with one of the Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN (3278376) or by emailing feedback@easternhealth.org.au

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we will be able to do better next time and apologies again your experience fell short of expectations.

Kind regards

David

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