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"Treatment of patient"

About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as a friend),

My neighbour, a few days ago presented to have excess skin removed from their eyes. They arrived home in such a terrible state in my opinion, that I am impelled to write this.

During the operation where, I believe, two nurses performed the operation, my neighbour was screaming and shouting so much that I believe a doctor came to investigate the problem when the left eye was being operated on.  Apparently the wrong pain killers had been given and fentanyl was administered as well as morphine. 

I believe my neighbour was given no discharge letter and arrived home in such a state including a terrible headache and crying in pain. I believe the nurse apologised later and gave them a card to register a complaint against the hospital.

I, myself had a cataract removed from my left eye at another hospital last year and was told that it was successful and in about a month I would have the other one removed. However in the interim, I received advice from the hospital that I would have to wait until later this year for the other one to be removed, but it would be at the eye hospital. Not only can I now hardly see out of my right eye.  I am very nervous in trusting myself to your care. 

I have phoned the hospital (Sydney Eye hospital) and asked if the appointment could be earlier. I did not receive a reply of course.

I would like to be assured that I am going to be treated as well as I was at the other hospital.

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Responses

Response from Alan Porritt, Director of Nursing and Support Services, Nursing, Sydney Hospital & Sydney Eye Hospital 4 years ago
Alan Porritt
Director of Nursing and Support Services, Nursing,
Sydney Hospital & Sydney Eye Hospital
Submitted on 12/02/2020 at 11:39 AM
Published on Care Opinion at 12:02 PM


picture of Alan Porritt

Dear indiaxp83,

Thank you for supporting your friend and sharing their experience with us on Patient Opinion. The experience you describe is extremely concerning. It is our expectation that all patients are discharged home with adequate preparation and information.

I also apologise that you have not been contacted in relation to an earlier appointment and I would like to make sure we sort through getting you the appointment and so I ask you to contact SSEH Executive Services on:
SESLHD-SSEHExecutiveServices@health.nsw.gov.au

Once again it is truly appreciated that you have taken the time to share your feedback with us regarding the impact on your friend. In order for us to follow up on your friend's particular circumstances, I would like to invite them to contact me on 02 9382 7495.

Kind regards

Alan

Director of Nursing and Support Services

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