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"Armadale Hospital ED - amazing customer care"

About: Armadale Hospital / Emergency Department

(as the patient),

I went through the Emergency Ward for the first time ever and although I hope it's the last time I ever have to visit emergency, I believe that I will be taken good care of at Armadale.

The patient care is second to none in my opinion. This incident is what stands out the most. I had an abdominal injury and at one point was feeling rather faint. I approached a nurse with my head spinning and was instructed to sit down. I let them know I was having trouble sitting and asked if I could use a spare bed that was there as I felt I was truly about to faint. The nurse immediately raced to get the bed ready and I was able to use it.

I also hadn't eaten much and towards the end, the dr got me some sandwiches! It seemed it is a very busy ward and as a result, I believe you do need to be patient and wait but they don't forget you and at all times are I feel are doing their best to attend to patients as quickly as possible.

I also was witness to them preparing for a life-threatening emergency. It was all hands to deck and I am in admiration that they do this all the time. All the staff that took care of me in the injuries department are truly amazing and I think they treat all their patients with the utmost respect.

For someone with anxiety, they made me feel so much more at ease. Please thank them!   

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 4 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 20/02/2020 at 12:23 PM
Published on Care Opinion at 1:01 PM


picture of Diane Barr

Dear melonpk98,

Thank you so much for getting in contact with us and sharing such a positive and empowering story about your recent presentation to our Emergency Department (ED).

Hearing the way you describe the care and treatment received by our staff is a true reflection of patient-centred care and resonates so closely with our hospital values; I couldn’t be prouder of our staff.

I have with great pride already shared your feedback with the team to celebrate how the wonderful work they do every day has been recognised. They will be beyond grateful to receive your feedback knowing that they had such a positive impact on your experience.

Thank you again for writing to us, and all the best.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

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