This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Lack of preparation"

About: Kalgoorlie Health Campus

(as the patient),

I had an appointment with the Outpatients Department, which I had to wait nearly 3 months.

I was taken in nearly an hour late and once in there, the doctor said they had not read the file. I would expect that the file has been at least looked at and some conclusions be drawn before I walk in the room. In my opinion, it was a straight forward referral for what I believe would be a straight forward procedure.

It leaves me feeling like there is no care about the patient.

I hope that when I am taken in for the procedure I won't be questioned about my medical history again (which happened last time), which is in the notes, in front of the patient, in the holding area.

Confidentiality needs to be remembered.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 4 years ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 3/03/2020 at 12:36 PM
Published on Care Opinion at 12:58 PM


picture of Peter Tredinnick

Dear moonrj79

Thank you for letting us know of your experience in our Outpatients Department. I would like your concerns looked into more closely and I can already say that questioning you about your medical history in a public area is just not acceptable at all.

Can I ask you to please contact David Bowdidge, Operations Manager at Kalgoorlie Hospital on 08 90805817 and provide your name and details so he can follow up on these issues and get back to you.

Thank you and I do sincerely apologise that your experience at the Outpatients clinic was not a positive one.

Kind regards

Peter Tredinnick

A/Regional Director

WACHS Goldfields

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k