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"Miscarriage 'management'"

About: Angliss Hospital

(as the patient),

I saw the Early Pregnant Assessment Service due to a missed miscarriage I was having. First of all, they text me with the wrong date for my appointment, then they told me they would need me to have another ultrasound because they didn't have the required information from the previous ultrasound.

I arrived at the appointment and the second question I was asked was if this pregnancy was planned. I answered, yes, but why would that matter? Apparently it's just on the list of questions. In my opinion, I really don't see the relevance of asking someone who is having a miscarriage and clearly distressed, whether the pregnancy was planned. It seemed incredibly heartless and irrelevant. 

The Dr then told me they had no ultrasound appointments and we could go ahead with "managing" the miscarriage without further examination. I asked why I was told I would need another ultrasound and now they weren't bothering with it. The Dr then agreed to let me have it but I had to organise it at a private radiology service. 

I felt no confidence in the doctor and I really needed it at such a difficult time for my family. 

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Responses

Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health 4 years ago
Gayle Smith
Executive Director, Quality, Planning and Innovation,
Eastern Health
Submitted on 5/03/2020 at 7:19 PM
Published on Care Opinion on 6/03/2020 at 9:47 AM


picture of Gayle Smith

Dear Meals,

Firstly can I offer my condolences to you for your miscarriage, it is such a difficult thing to experience. Can I also say I am so sorry to hear of your experience at Angliss Hospital. This falls well short of our expectations of the care we provide.

I will be providing your feedback to the Early Pregnancy Assessment Service and will ensure that they review their practice in this area. if you would like us to specifically follow up your experience and provide some feedback we would be most happy to do so. If you wish to make contact can I please request that you contact one of the Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by email at feedback@easternhealth.org.au

If you do choose to call, the Patient Relations Advisor may be on another call, so please leave a message and they will call you back.

Regardless of whether you want to follow this up further, I would like to thank you for providing feedback on Patient Opinion, to apologise again for your poor experience, to assure you that we take this feedback very seriously and also that we will use your feedback to improve our service.

with best wishes,

Gayle Smith

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