"Incompetence"

Country patient, recently diagnosed with cancer, travelled to Sir Charlie’s only to be told on the day of surgery it won’t be going ahead as I believe they neglected to tell them they needed to stop taking a medication 72 hrs prior to the procedure. This was of course after asking the administration staff what medication they needed to stop.

The person responsible for assessing their file, I believe, negated to note the medication they were on and make the required recommendation, as well as noticing they had a local anaesthetic last procedure and required a general one this time, which in turn required a pre-admission appointment, in my opinion.

While we do receive PATS funding (which we are appreciative of) it does not cover the full cost of accommodation/taxi/food etc. This is not the first time or even the fifth time we have experienced, what we feel is, incompetence at the hands of this service.

The only positive experience we have had during this time is with the original surgery/surgery team and the nurses at the Short Stay Accommodation. They were wonderful and caring, in my opinion.