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"Mental health care"

About: Armadale Hospital / Emergency Department

(as the patient),

I presented to Armadale Kelmscott health campus ED with severe anxiety, depression and feeling suicidal. I was very scared to present here but felt it was my last hope. The triage nurse was very thorough and I was soon seen and sent to wait. After a very short wait, I was seen by a very caring and empathetic mental health nurse Mark who listened carefully to everything I told him.

I was then seen by a very caring and kind mental health doctor (whose name now escapes me) who discussed with me some treatment options and I was prescribed some medication, some follow up care was organised (who have been in touch) and I was then discharged into the care of a friend with instructions to come back if I needed. I was thoroughly impressed with the care, respect and empathetic way I was treated. I couldn’t have felt any worse but am starting to feel better. A big thumbs up to Armadale emergency department.

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 3 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 28/04/2020 at 7:12 PM
Published on Care Opinion on 29/04/2020 at 8:42 AM


picture of Diane Barr

Dear very happy camper,

Thank you so much for writing to us and sharing your positive experience regarding the Armadale Emergency Department and the Armadale Mental Health team.

Mental health can be a challenging journey and it is not always easy to reach out for help. It is fantastic you did so. I am so pleased our staff were “caring” and “empathetic “and were able to provide you with the help you needed and continue to support you in your journey. Kindness is one of our health service values and it is pleasing to hear our team were able to support you at this difficult time.

I have taken great delight in sharing your feedback to celebrate the wonderful work that they do every day. Thank you for recognising and sharing your appreciation for the dedicated and committed work of our staff.

Kind regards,

Di Barr

Executive Director

Armadale Kalamunda Group

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