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"My visit to the Emergency Department"

About: Busselton Health Campus / Emergency Department

(as a service user),

My spouse and I arrived in Busselton for the long weekend, for a long-awaited short holiday. 

Late that night, I went to take my heart medication and only then realised I had left it at home. I called the hospital to ask whether I could receive that night's dose as I would be able to have the remaining nights' medication brought to me the following day. 

The first person I spoke to was very helpful and very pleasant and advised I would have to present at the Emergency Department (ED). All the nurses and the doctor at the ED were again, very helpful, and in my opinion, sympathetic to my situation and arranged for one night's medication to be prescribed to me. 

They did all this in extremely quick fashion. Their service and demeanour were second to none. Having recently had an unpleasant experience at a Perth hospital, it is terrific to see the excellent service in a regional hospital. 

I apologise for not having their names but if you are able to work out who they all are, please pass on my thanks. 

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Responses

Response from Holly Barton, A/Clinical Nurse Manager, Busselton Emergency Department, WA Country Health Service South West 3 years ago
Holly Barton
A/Clinical Nurse Manager, Busselton Emergency Department,
WA Country Health Service South West
Submitted on 9/06/2020 at 2:32 PM
Published on Care Opinion at 2:42 PM


Dear bluegx49,

Thank you for taking the time to write this review and share your experience.

I am very pleased to hear about your positive experience here at the Busselton ED and I am glad that we were able to assist you with the medication you required to enjoy your long-awaited short holiday.

We always value feedback to learn, develop and make changes to improve the service we provide I will share this with our team here in Busselton ED and hope you return to our beautiful region soon for further holidays.

Kind Regards,

Holly Barton

Acting Clinical Nurse Manager | Busselton | Emergency Department

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