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"My care was above and beyond"

About: Geraldton Hospital

(as a service user),

I was recently discharged from the Geraldton Regional Hospital. I was admitted for a week. I would just like to let you know my care was above and beyond by everyone who came into contact with myself. But there were two outstanding people I feel need a special mention.

One was Pamelia from your PSA team. She made my day, every day, by just popping her head in and saying hello and if there was anything I needed, I felt nothing was too much trouble for her. She cleaned my isolation room to perfection and never made me feel I was in the way.

Secondly, a beautiful nurse named Carla. It seemed she was always happy and very confident in what she was doing. She took her time to read my chart and medication several times to make sure she didn’t miss anything and always asked how I was feeling.

Again, everyone is so nice there but I thought these two people needed a special mention. Thank you for your time.

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Responses

Response from Liz Kelly, A/Coordinator Executive Services, WA Country Health Service Midwest 3 years ago
Liz Kelly
A/Coordinator Executive Services,
WA Country Health Service Midwest
Submitted on 4/06/2020 at 7:38 PM
Published on Care Opinion on 5/06/2020 at 8:54 AM


picture of Liz Kelly

Dear decembermg96,

Thank you for taking the time to provide your lovely compliment on Care Opinion about your experience at Geraldton Hospital, feedback like yours allows us to recognise our staff for the wonderful work they do every day. It will be my pleasure to pass your compliment onto Pamelia and Carla who clearly demonstrated to you our values of compassion and quality. I am sure they will appreciate their work being acknowledged is such a positive way.

Thanks again for sharing your story with us, and I hope you’re feeling better.

Kind regards,

Liz

A/Coordinator Executive Services

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