"Referral process"

About: Fiona Stanley Hospital / Cardiology, CCU and Ward 4D

(as the patient),

A referral was sent to cardiology early this year. They sent me a text saying the referral had been accepted and an appointment will be sent soon.

Recently, I went to the cardiology and asked when I was getting an appointment. They said the doctor has decided my problem is not worth looking at. I asked why they have not told me and the staff member just looked blank.

I have a Pacemaker. The referral said I was suffering from chronic fatigue and dizzy spells and extreme high and low blood pressure, but I am not worth looking at or calling to tell me.

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service 3 weeks ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 11/06/2020 at 12:27
Published on Care Opinion at 12:28


picture of Neil Doverty

Dear alphage74,

I am sorry to hear about your health condition, and issues with your referral and subsequent non-appointment.

We would like to look into this matter further for you, however, require your permission to do so and your details. As such, please contact our Patient and Family Liaison Service on 6152 4013 or FSHFeedback@health.wa.gov.au to enable us to investigate your situation fully.

Thank you for taking the time to make contact – we look forward to hearing from you soon.

Kind regards,

Neil Doverty.

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