About: Wonthaggi Hospital Wonthaggi Hospital Wonthaggi 3995
Posted by julywk69 (as ),
Recently all of the COVID-19 testing places were booked out. I rang and spoke to the hospital and they advised they were doing testing after 1pm. I arrived at 1pm with my child to have them tested because they had previously had a fever and was still coughing and had a runny nose. When we first entered the hospital I had to give all of our details to a nurse at the door including medicare details. They also took our temperatures.
We were given adult face masks so it didn't fit my child and then taken to a corridor where we joined a line of seats. No one advised us of when testing would be starting or how long the wait would be or anything.
I believe there were no toilets nearby.
No one spoke to any of the people waiting for, I believe, 2 hours. We were in a corridor which had a lot of foot traffic and people would walk passed right up next to the opposite wall to try and keep the 1. 5m distance.
Finally, after 2 hours they started testing. Once a person had left their chair I believe the chairs weren't cleaned and the next person sat down on the chair.
I understand this is a new thing for everyone but having a young child waiting for 2 hours without someone even talking to you is terrible service in my opinion. Everyone waiting were talking to each other and I believe, complaining about the pre set up and service provided.
After we finally got to see someone if was a nurse who I felt didn't seem confident in taking the swap. They also only had adult swabs. Very hard to use an adult swab on a child in my opinion, when it has to go up their small nose!
I believe it's no wonder not many people are getting tested when they have to put up with this poor service and customer service.
Very disappointed in my opinion.