"Follow up after care"

About: Sir Charles Gairdner Hospital / Ophthalmology

(as a relative),

My spouse was in CGH last month and was very pleased with the care from Surgeons and nursing staff during their stay in this hospital.

They had facial nerve damage from the operation which we were warned about before the op. A week after the operation we were told to see an Ophthalmologist about the dry eye problem which we did. They gave us a green slip and told us to give it to the person on the desk, which we did. The person at the desk told us they would be in touch with a date and time to return to the department.

My spouse was left in pain for 2 weeks while we waited for an appointment to return to the hospital for a stitch to close the eye and relieve the pain. I phoned the number I was given to find out what had happened to our appointment. I was told that the department would be notified that we were still waiting. After waiting another week we gave up and have now been to see a private Ophthalmologist who is helping us do something about the pain.

I would like to know why no one contacted us about the appointment and why my spouse was left to suffer for so long.

Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group last week
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 25/06/2020 at 13:00
Published on Care Opinion at 13:27


picture of Janet Zagari

Dear statusxh76,

Thank you for taking the time to tell us about your recent experience regarding your follow up appointment with the Ophthalmology service at Sir Charles Gairdner Hospital. Please accept my sincere apology for the distress that you and your spouse have experienced whilst waiting for your follow up appointment.

As Care Opinion is an anonymous platform, I would encourage you to contact the Consumer Liaison Service at SCGH on 6457 2867 so we can investigate why you were not contacted about the follow-up appointment and provide you with a response.

It was good to hear that your spouse received great care whilst in hospital and that you were informed of the risks that were associated with the surgery. It is unfortunate that you experienced challenges in accessing aftercare for your spouse and I really appreciate you taking the time to give feedback so that we can work towards improving the way we communicate with our patients and their families.

Once again, my sincere apologies for your experience of our services.

Kind regards,

Janet Zagari

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