"Medical student"

About: Perth Children's Hospital / Emergency Department

(as a service user),

In my opinion, you shouldn't let medical students bother patients and their families without their consent! Nobody asked us if we wanted to be bothered by a student's, what we felt were, repetitive questions which we had already answered to a doctor before.

We are not their teachers and I feel it is a no-go to harass people who have to stay at emergency! Also, in my opinion, there are too many inexperienced doctors there who only follow their textbooks but have no common sense!

Responses

Response from Michael Baker, Co-Head of Department, Emergency Department, Perth Children's Hospital | Child and Adolescent Health Service 6 days ago
We have made a change
Michael Baker
Co-Head of Department, Emergency Department,
Perth Children's Hospital | Child and Adolescent Health Service
Submitted on 30/06/2020 at 11:52
Published on Care Opinion at 14:37


Dear fornaxew85,

Thank you for providing this feedback to Perth Children’s Hospital (PCH) Emergency Department. It’s through feedback such as this that we can look at our service and seek out areas of improvement.

I’m sorry we fell short of your expectations on your visit to PCH ED. Regarding medical students, we should have requested your consent to be seen by a medical student, as is our normal process. Clearly this was not followed in your case. I will remind all ED staff to request patient/family consent before being seen by a medical student and will ask the Medical Student Lead in the department to communicate this to the current group of students. I’ll also ensure this is clearly stated in future medical student orientations to the department.

Regards,

Dr Michael Baker

Co-Head of Department

Emergency Department

Perth Children's Hospital | Child and Adolescent Health Service

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