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Care Opinion

Compassionate care

Posted By cracker66

"Compassionate care"

About: Margaret River Hospital / Emergency Department

(as the patient),

Feeling very stupid after I fell whilst caring a load of wood and cracked a couple of ribs, I attended the Margaret River Hospital Emergency Department.   The staff there were so kind and caring and didn't make me feel stupid but rather reassured me and validated my pain (which was terrible).

It is understandable that health care workers are professional but to get healthcare that is compassionate and caring like the care I received is next level.

Nurse Andy shared his story of cracked ribs and agreed that it is painful, he was so lovely not only to me but I heard him with other patients in the department and I believe he was the same to them!

Doctor Bec was proficient and reassured me that it was important to get onto the pain and if I get short of breath to come back ASAP. The department was busy but they took the time to explain my recovery and medications; nothing was too much trouble. I am humbled by this experience and cannot thank them enough.

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Responses

Response from Sandy Znidarsich, Clinical Nurse Manager, MARGARET RIVER HOSPITAL, WACHS South West 3 years ago
Sandy Znidarsich
Clinical Nurse Manager, MARGARET RIVER HOSPITAL,
WACHS South West

Submitted on 30/06/2020 at 11:53 AM
Published on Care Opinion at 12:03 PM

Dear cracker66,

Thank you very much for taking the time to provide feedback on Care Opinion about your recent visit to the Emergency Department at Margaret River Hospital, as it gives other community and staff members the opportunity to read your story also.

It is always so pleasing to receive positive feedback and it really is terrific for our frontline staff also to know just how much their hard work and dedication means to our patients.

I hope that you are recovering well and your pain is under control.

Our Emergency Department staff are committed to providing timely, high-quality care and it is always rewarding for them to receive positive feedback such as yours.

It is encouraging to know that all the members of the team provided support to you and I will be pleased to pass on your comments to Nurse Andy, and Dr Bec, who were directly involved in your care.

The staff will be pleased to hear your positive comments.

On a personal level, I hope that you continue to go from strength to strength in your recovery.

If you would like to discuss any of these matters in person, please feel free to contact me on 9757 0400.

Yours sincerely,

Sandy Znidarsich

Acting Clinical Nurse Manager

Margaret River Hospital

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