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"In hospital stay"

About: Kalgoorlie Health Campus Kalgoorlie Health Campus / Emergency Department

(as a service user),

I was admitted twice this year, once going to the theatre for an operation after going through the Emergency Department (ED). Tanika (?) from ED was amazing when I was there, she did a great job helping me through my experience.

The experience of the staff on D ward, I was less than impressed, there was a staff member that I felt did go above and beyond, Jacqui, the EN. She did her best to make the traumatic experience less so. However, the longer I was in the hospital, I felt forgotten, and the simple things like a shower or bed linen being changed were not done (and I noticed other patients were I believe experiencing that too).

I  have a couple of medical issues that make life a little harder for me and felt this was forgotten or simply ignored. If it was not for family and friends, I would not have gotten a shower, it seemed. I could say more but I won't. The only saving thing from this experience, other than Jacqui, was the staff in Theatre. The staff in theatre went above and beyond to help me through the traumatic experience. I cannot thank the theatre staff enough.

It is because of Jacqui from D Ward and the staff in theatre, that I would allow myself, family or friends to have a procedure done here, otherwise, I would insist on going to Perth.

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Responses

Response from David Bowdidge, Operations Manager, WACHS - Goldfields 3 years ago
David Bowdidge
Operations Manager,
WACHS - Goldfields
Submitted on 13/07/2020 at 12:00 PM
Published on Care Opinion at 12:38 PM


picture of David Bowdidge

Dear qwerty,

Thank you for your feedback qwerty. On the one hand, it is great to hear of the very positive aspects of your care from individuals, and I will be sure to let them know of your praise.

But then very concerning to hear how you felt otherwise treated by the service in general. I would genuinely like to follow up your observations regarding assistance for showering and linen changes in more detail, as what you are reporting is inconsistent with normal practice.

Would you kindly consider calling me and providing more detail? I would really appreciate the opportunity to improve our service wherever it may be failing.

Thank you and I look forward to hearing from you.

David Bowdidge,

Operations Manager Kalgoorlie

WACHS Goldfields

08 9080 5817

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Update posted by qwerty (a service user)

Hi David Bowdridge,

I appreciate your reply, but I would rather remain anonymous and hope the negative feedback will be used to improve services.

qwerty

Response from David Bowdidge, Operations Manager, WACHS - Goldfields 3 years ago
We have made a change
David Bowdidge
Operations Manager,
WACHS - Goldfields
Submitted on 23/07/2020 at 4:41 PM
Published on Care Opinion at 4:50 PM


picture of David Bowdidge

Dear qwerty,

I completely understand and respect your wishes to remain anonymous.

We have taken your feedback to our Hospital senior management meeting and follow-up with the Ward is taking place to ensure improvements within these areas.

Thank you again for providing us with your feedback.

Regards

David Bowdidge

Operations Manager, Kalgoorlie Hospital

WACHS Goldfields

08 9080 5817

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