"Day Surgery at Kalamunda Hospital"

About: Kalamunda Hospital / Day Procedure Unit

(as a relative),

My parent recently attended Kalamunda Hospital for a day surgery procedure. The whole journey was really good. The pre-admission information right through to the admission were easy to navigate and well done by all staff. However, it is the post-surgery care I would really like to commend.

My parent was initially fine post-surgery and I was called to pick them up, however, on arriving at the hospital, it was clear my parent was not doing well. Their nurse, Amanda, communicated effectively to my parent and me the complication (low blood pressure) and how they were managing it, their expectations and pathways of care should my parent deteriorate.

The staff, especially Amanda, were professional, kind, compassionate and, most importantly, competent. Thank you Kalamunda Hospital Day Surgery unit for providing my parent with great care, especially post-surgery. It is much appreciated and didn’t go unnoticed.

Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 2 weeks ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 23/07/2020 at 11:49
Published on Care Opinion at 13:57


picture of Diane Barr

Dear Anonymous987,

Thank you so much for sharing the above story with us and for your kind words of appreciation to the staff at Kalamunda Hospital who cared for your parent.

Having surgery can be a daunting experience for both the patient and their family where communication and compassion can go a long way to providing a positive experience for all. I am so pleased to hear your parent received professional, kind, compassionate and competent care, especially post-surgery.

We are proud of the hard work and dedication our staff commit every day and I know the staff will be beyond appreciative they contributed to such a positive experience, especially Amanda who you mentioned personally. I have already taken great delight in sharing this story with the staff at Kalamunda Hospital.

Thank you again, and I hope your parent is recovering well from their surgery.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

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