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Outstanding care!

Posted By The bird house

"Outstanding care!"

About: Busselton Health Campus / Emergency Department

(as the patient),

My partner and I have had cause to visit A&E at the Busselton Health Campus three times in the last month, twice for my partner and once for myself. Each time we have attended we have been overwhelmed and humbled by the outstanding care we have been given. Each time we were attended to promptly, courteously and with a wonderful sense of caring. We have both had overnight stays in the short stay ward and the care there was just as amazing.

We are so blessed to live where we do, we are both from overseas originally and know how lucky we are. Every member of staff we came into contact with dealt with us in a friendly empathetic way and should be commended for their compassion.

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Responses

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 3 years ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West

Submitted on 13/07/2020 at 5:24 PM
Published on Care Opinion on 14/07/2020 at 9:36 AM

Hi, The bird house,

Thank you for taking the time to write to Care Opinion. These comments and thanks are really appreciated by all the staff and go a long way to keeping morale high amongst the staff.

We do endeavour to give a friendly and professional service to all our patients.

I am sorry that you have had to visit us three times in the last month and I sincerely hope you are both feeling better now.

Warm Regards,

Caroline Booker

Clinical Nurse Manager

Emergency Department

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