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"Great Care from WA Country Health Northampton"

About: Northampton Hospital / Emergency Department

(as the patient),

Recently, we were camping near Northampton in Western Australia when I noticed a line of bruises running along my inner arm. Now, I did recently have a stent put into my heart and take some serious anti-platelet meds that make me bruise a lot easier than before. Still, I normally recall the bumps that lead to bruises. This was, however, something else.

After some photos sent to my cardiologist, I was advised to get an ECG done ASAP, which meant a trip into Northampton's hospital where we were received by Chris. Now, here is a special person in a very special place. I believe it is rare to find someone so capable, compassionate and caring as Chris and her co-workers.

They made quick work of the ECG and had a good look at the bruising and made all the arrangements to get a more thorough checkup done in Geraldton where they were better equipped to check for blood clots.

Chris, thanks for the excellent care, well-informed advice and true compassion you and your colleagues provided. You are a real hero! 

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Responses

Response from Tina Pendlebury, PEaCE Consultant, Patient Experience and Community Engagement, WACHS 3 years ago
Tina Pendlebury
PEaCE Consultant, Patient Experience and Community Engagement,
WACHS
Submitted on 15/07/2020 at 4:33 PM
Published on Care Opinion on 16/07/2020 at 8:57 AM


picture of Tina Pendlebury

Dear bluetz83,

Thank you for getting in touch and sharing your lovely compliment about the care you received at Northampton Hospital. It is wonderful that Chris and our staff were acknowledged for the work they do and I will ensure your compliment is passed on to the team.

Our staff are committed to providing high-quality care and your feedback reinforces the things that are important to our patients, such as kindness and compassion, which are key to a great patient experience.

Thank you again for taking the time to write and I hope you are recovering.

Kind Regards,

Tina Pendlebury

A/Coordinator Executive Services

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