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"Fantastic care given"

About: Armadale Hospital / Same Day Unit

(as the patient),

I was at Armadale Hospital recently for a day procedure, my first time under general anaesthetic, so unsure what to expect when I woke up. I did wake up in a lot of pain, a lot more than expected.

There was a nurse in the recovery section (I think that was the section! Where you go straight after theatre) named Phil and he was absolutely amazing. Made me feel comfortable and kept me at ease the whole time.

From the moment I woke up, made sure my pain was under control as quickly as possible, all the way to me being taken back to the ward. I could not have asked for better help than what he gave. He made my experience stress free.

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 3 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 23/07/2020 at 11:47 AM
Published on Care Opinion at 1:15 PM


picture of Diane Barr

Dear gruscz35

Thank you so much for getting in contact and sharing such wonderful feedback about your recent day surgery procedure at Armadale Hospital.

Undergoing surgery can be such a daunting experience, especially if it’s your first time receiving general anaesthetic, so it makes me extremely happy to hear Phil was able to make this experience a lot less stressful for you.

The way you describe the care provided to you is a true reflection of our hospital values. I was proud to share your feedback with the Theatre Nurse Unit Manager and specifically Phil who I know will appreciate that he contributed to a positive experience for you.

Thank you again for writing to us, and I hope you have now recovered from your procedure.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

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