"Treatment for my child's fractured arm"
About: Sutherland Hospital / Emergency Department Sutherland Hospital Emergency Department Caringbah 2229
Posted by Feedbacker (as ),
I felt there were unnecessary wait times (no one else around and being made to wait). The original consulting doctor left without finalising treatment nor communicating them leaving and any transition of care.
My child's X-ray was taken and I had to follow up 1.5 hours later to get someone to process the X-ray for the next step. I believe the assessment of the X-ray was given by Nurse Practitioner, and it seems they missed the extent of injury (this was subsequently reported by radiologist report after treatment). The treatment was a manipulation of fracture and a half cast.
My child's discharge was actioned with a referral to a specialist within a fortnight. Subsequent X-ray and consultation with the specialist resulted in an assessment that the original treatment was incorrect and did not properly treat the injury. We were admitted back to the hospital the next day for general anaesthetic and corrective treatment with extended recovery required.
Actions by Sutherland A&E were, in my opinion, unnecessarily delayed and/or poorly communicated; it seems the treatment was wrong and I question the capabilities of staff given the subsequent treatment by a specialist.
I believe Sutherland A&E did not act with due care.