"My child’s recent hand surgery"

About: Sydney / Sydney Eye Hospital

(as a parent/guardian),

My child recently had hand surgery at Sydney Eye Hospital. The whole process was seamless. Prior to the surgery, the staff in the hand clinic were efficient and professional. The staff in the Day Procedure Unit and in theatres were wonderful and made my child feel comfortable and assured throughout the whole process. In particular nurse Jill used her good humour and warmth to ease any anxiety my child had. I was equally impressed with the nurse unit manager Kelly who was visible within the ward and introduced herself to my child. Overall a positive experience.  

Responses

Response from Alan Porritt, Director of Nursing and Support Services, Nursing, Sydney Hospital & Sydney Eye Hospital last week
Alan Porritt
Director of Nursing and Support Services, Nursing,
Sydney Hospital & Sydney Eye Hospital
Submitted on 28/07/2020 at 13:29
Published on Care Opinion at 13:49


picture of Alan Porritt

Dear foxtrotnz44,

Thank you for taking the time to post your comments regarding the care and treatment of your child through the Hand Clinic and Day Procedure Unit.

It is lovely to read such positive comments and I am very pleased that you had such a good experience and that you and your child’s anxiety was eased by staff such as Gill and Kelly, under stressful circumstances. I will ask that your posting is shared with the staff, as I am sure they will be delighted to read your comments. Gill and Kelly have received a Care Opinion HERO award, celebrating their contribution to your child’s care.

Once again, thank you for your posting, as all feedback is very important to us and all the best in your child’s recovery.

Regards,

Alan

Director of Nursing and Support Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /