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"More GP support in rural areas"

About: Kimberley Country Health Service / Kimberley Aboriginal Medical Service

(as other),

I am a GP and I recently undertook a 4 week locum in rural Kimberley. Over the course of this locum, I was at most times the only doctor in the community, albeit supported by fantastic remote area nurses and Aboriginal health practitioners.

As a GP I am trained primarily in primary and preventative health care, which I am passionate about. The majority of presentations to the local health centre fall within this category, however, being almost 200kms from the nearest hospital, the centre also provides emergency care to the community.

As a GP I do have a level of emergency training, though it is different to that of emergency physicians - doctors who have completed a rigorous five-year training program in emergency medicine and who work exclusively in that area. I believe this is the type of doctor who will attend to a major emergency presentation at a metropolitan hospital emergency department.

The availability of the Emergency Telehealth Service in the local health centre meant that when major emergency presentations occurred, an emergency physician could be contacted quickly via video link and was able to direct the care of the critically unwell patient. In my opinion, the benefits of this are numerous, including:

- provision of a standard of emergency care much closer to that delivered in metropolitan areas;

- allowing the generally busy clinic to continue running and managing its regular presentations even when a major emergency presentation occurred; and

- clinical staff feeling more supported and less isolated.

I believe many rural and remote areas are experiencing difficulties attracting GPs, and it is my anecdotal experience that a common reason GPs are reluctant to work in such areas is that they do not feel adequately equipped to deal with major emergencies. The Emergency Telehealth Service was of great comfort to me whilst I was working in the Kimberley region and I may not have accepted the role at all had I not been aware that this service was in place.

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Responses

Response from Donna Hindmarsh, Regional Nursing and Midwifery Director - Kimberley, Kimberley, WA Country Health Service 3 years ago
Donna Hindmarsh
Regional Nursing and Midwifery Director - Kimberley, Kimberley,
WA Country Health Service
Submitted on 21/08/2020 at 1:42 PM
Published on Care Opinion on 24/08/2020 at 11:29 AM


Dear GP Locum,

Thank you very much for taking the time to share your story on Care Opinion.

The vision of the WA Country Health Service (WACHS) Command Centre Emergency Telehealth Services (ETS) is to support WA country doctors and nurses caring for patients by providing 24/7 access to specialist emergency clinicians by videoconference. So far, WACHS has received over 100, 000 requests for consultations and we are extremely happy to receive feedback such as yours.

Being able to help you to feel supported in the management of emergency presentations, as well as providing a high level of emergency care and enabling patients to receive care closer to home, are all key aspects that the ETS aims to provide.

We passed on your feedback to the Kimberley Aboriginal Medical Service (KAMS) and they are very pleased that you felt safe and supported in a remote location as a result of ETS.

Bidyadanga is a pilot site for ETS and is the first Aboriginal Community Controlled Health Service in WA to have access to ETS. The aim of the pilot is to provide good quality emergency care and, in doing so, help attract General Practitioners who have a passion for primary care and chronic disease management, which is the core business of KAMS.

Thanks again for the amazing feedback!

Yours sincerely

Donna Hindmarsh

Regional Director of Nursing and Midwifery

Kimberley Health Service

Phone 0427 127 715

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