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"Holiday in Coral Bay"

About: Coral Bay Nursing Post

(as a service user),

Recently my spouse and I journeyed up to Coral Bay from Busselton with our caravan. On arrival in Coral Bay and while setting up our van I found that I was getting very short of breath and struggling to do the most menial of tasks.

We went to the medical centre and met the two nurses who were on duty that day, Mel & Jaqui, who took great care of us both. They diagnosed problems with my heart and arranged the flying doctor to collect me and transfer me to Perth.

Both Mel & Jacqi looked after me and my spouse from early afternoon until they delivered me to the plane late at night. At no time was I left unattended and both of these ladies were really great, as were the team on the plane to Perth. Both me and spouse would like to thank all involved and I am now getting better.

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Responses

Response from Tina Pendlebury, PEaCE Consultant, Patient Experience and Community Engagement, WACHS 3 years ago
Tina Pendlebury
PEaCE Consultant, Patient Experience and Community Engagement,
WACHS
Submitted on 4/08/2020 at 5:48 PM
Published on Care Opinion on 5/08/2020 at 8:45 AM


picture of Tina Pendlebury

Dear London

I was sorry to read you became unwell on your holiday and am glad that you are now feeling better. It was lovely that you took the time to share your experience on Care Opinion and we thank you for taking the time to do so. Our team strive to deliver patient-centred care that aligns with our values of compassion and quality, and your story has highlighted that Mel and Jacqui personify these WA Country Health Service values. It was great to read that you felt supported and cared for throughout your time under their care and it will be my delight to pass on your feedback to Mel and Jacqui. Thank you again for taking the time to write to us and I hope you get to continue your trip when you have recovered.

Kind Regards,

Tina Pendlebury

A/Coordinator Executive Services

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