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Care Opinion

Poor communication

Posted By hotelfe43

"Poor communication"

About: Geraldton Hospital

(as other),

I had a really nasty cough. Tried to ring hospital over the weekend in the morning about doing a Covid test and I got such a runaround. Not sure if it was my fault.

I felt all they needed to say was go see so and so but I kept getting transferred to different people. I then called a different number and got the health nurse who thought I had asthma. I've never had asthma before but anyway, I followed their instructions.

A few days later I went and saw the GP but couldn’t even get past the receptionist because as soon as I explained my condition they advised that I need to get a COVID test done at the hospital which is what I was trying to do a few days before.

I am just annoyed at the hospital for not being able to assist me when I rang them and that’s my complaint.

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Responses

Response from Tina Pendlebury, PEaCE Consultant, Patient Experience and Community Engagement, WACHS 3 years ago
Tina Pendlebury
PEaCE Consultant, Patient Experience and Community Engagement,
WACHS

Submitted on 10/08/2020 at 7:04 PM
Published on Care Opinion on 11/08/2020 at 12:07 PM

picture of Tina Pendlebury

Dear hotelfe43,

Thank you for taking the time to share your experience with our service on Care Opinion.

I am sorry to read that you did not receive clear information to assist you with your health concerns from our staff at Geraldton Hospital.

So that we can gain a more in-depth understanding of what happened, we would be very grateful if you could make contact with us. Please feel free to contact Derek Fraser who is the Operations Manager Geraldton Hospital on 9956 2369 or via email at derek.fraser@health.wa.gov.au. Alternatively, please contact me on 9956 8723 or at tina.pendlebury@health.wa.gov.au. We would welcome your call and you can remain anonymous if you wish.

Members of our community can present to any WA Country Health Service hospital, health centre or nursing post inclusive of the Geraldton Hospital Emergency Department for a COVID test. There is also the option to be tested at the Batavia Health Respiratory Clinic which is a private clinic located in Geraldton. To access this service, you are required to book online or call 9965 8100.

You can also call the Coronavirus Health information line on 1800 020 080 for information relating to COVID.

Thank you again for taking the time to write, it has highlighted that we need to improve our communications about COVID testing information and has allowed us an opportunity to improve our service. Based on your feedback we will provide our staff and local General Practitioners with some further education around accessing a COVID test for our community members.

I hope you have made a full recovery.

Kind regards,

Tina Pendlebury

A/Coordinator Executive Services

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