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"Poor behavioural treatment"

About: Chandler House Continuing Care Team

(as the patient),

I don’t mind waiting for an appointment when I know the doctor is busy. I had my infant child in the pram, they were impatient, it was their nap time. I paced back and forth the corridor trying to calm my baby. Within this hour of waiting I believe the clinician had seen 2 patients in which were in and out within a few minutes. It is also my belief they saw me struggling with my child to keep them calm. At one point the clinician even left the clinic to I'd assume go to their car as they brought back their phone charger. Sorry, in my opinion, you do that on your break when you have 6 patients in the waiting room.

Now this is all fine and well but what really got me annoyed was how they treated the nurse. I asked if I could self discharge. The nurse politely asked the clinician if they were going to see me soon as I couldn’t wait much longer. I believe the clinician completely ignored them and shut the door on them. Absolutely disgusting on the clinician's behalf in my opinion. I truly feel sorry for the people that have to work with them and be treated like they don’t deserve their time. That’s how I felt. That’s how it seemed when they completely ignored their colleague.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 3 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 24/08/2020 at 8:11 PM
Published on Care Opinion on 25/08/2020 at 9:44 AM


picture of David Plunkett

Dear wezensj66,

Thank you so much for taking the time to share these comments regarding your experience when attending Eastern Health's Chandler House. I'm sorry it was not a positive one and that you were left with these feelings as a result of the clinician's behaviour.

The Eastern Health values are Patients First, Kindness, Respect, Excellence, Agility and Humility and based on the feedback you have provided from your experience, there is room for improvement in seeing these embedded into daily practice.

In order for us to follow up your particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au.

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we hear from you soon and thank you once again.

Kind regards

David

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