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"Attendance at the Emergency Department"

About: St John of God Midland Hospital / Emergency Department

(as a service user),

I attended the Emergency Department recently because I had a lump on my elbow. I was attended by medical staff who decided that I should be admitted to hospital and have a 48-hour drip of antibiotics in my elbow. They decided to book me in for the following day and told me to return then and be prepared to be admitted. I was told that a letter to this effect would be left at the front counter.

I returned the next day and was admitted to the Emergency Department and changed into a hospital gown. Then different medical staff from the day before told me that the antibiotic drip would be of no use to me and the problem would heal itself in time and I was sent home.

How can different medical staff give different diagnoses on the same problem?

The following week, I managed to see my GP who said that the only way to find out what was wrong with my elbow was by having an ultrasound, which had been booked for the following week.

Staff at the hospital never mentioned having an ultrasound to find out what the problem was and have left me with very little confidence in my treatment at their hands.

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Responses

Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 3 years ago
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Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland
Submitted on 27/08/2020 at 3:29 PM
Published on Care Opinion at 3:35 PM


Dear libraqr85,

Thank you for your Care Opinion post related to your recent experiences in the Emergency Department (ED) at our hospital. I was very sorry to learn of the confusion and inconvenience caused when you needed to attend our ED on two separate occasions.

I am aware our Patient Experience Coordinator contacted you personally and as you know, your feedback was forwarded to the Head of Emergency Medicine who completed a review of the care provided at the time. Following this, we were able to provide you with an apology and an explanation.

I would like to reassure you that your feedback was treated seriously, and I thank you for bringing your experience to our attention – you have certainly highlighted how very important it is for us to communicate clearly with our patients.

I hope you are feeling better and please do not hesitate to contact us again should you need to do so.

Thanks and kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

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