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My parent's medical emergency

Posted By WA Country Health rocks

"My parent's medical emergency"

About: Geraldton Hospital Kalbarri Health Centre

(as a relative),

My parent became very unwell whilst on holiday in Kalbarri. They went to the Kalbarri hospital and was assessed with the utmost care and diligence (thank you Dr Andi and the Spanish(?) nurse) and deemed to require emergency treatment in Geraldton. Huge thanks to the staff there at Kalbarri who saved my parent's life!

They were transferred by Ambulance to Geraldton (huge thanks to the ambos who reassured my parent and took great care on the drive down) and was found to have a pneumothorax, requiring urgent treatment.

The staff at Geraldton hospital were amazing. The care, compassion, quality and excellence has been commendable (hospitalised for three days).

I believe we live in a very lucky country and our heartfelt thank you to the service.
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Responses

Response from Di Franklin, Operations Manager, Midwest Murchison, WA Country Health Service Midwest 3 years ago
Di Franklin
Operations Manager, Midwest Murchison,
WA Country Health Service Midwest

Submitted on 2/09/2020 at 3:35 PM
Published on Care Opinion at 3:45 PM

picture of Di Franklin

Dear WA Country Health Service rocks,

I am sorry to read that your parent became unwell whilst on holiday and I really appreciate you taking the time to write on Care Opinion to share your feedback. Thank you for letting us know about the excellent care our staff provided to your parent. Our patients, their loved ones and their carers are at the centre of everything we do and we truly are fortunate to have staff that deliver high-quality, patient-centred care in harmony with our values of compassion, community, quality, equity, curiosity and integrity.

The partnership between health services and health transport providers like St John Ambulance is an important component of our country communities health care and I will pass on your lovely feedback to the team at St John Ambulance.

Thank you again for taking the time to write to us and please pass on my best wishes for your parent's recovery.

Kind regards

Di Franklin

A/Operations Manager, Midwest Murchison

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