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"Care and efficiency"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as a parent/guardian),

I took my child to the Emergency Department recently, after they decided to grind metal without wearing goggles! We were met by Val, the Triage Nurse, with a smile and good humour. She completed a thorough assessment with efficiency and the clerical staff had my child registered in no time at all.

As there were a number of patients waiting and limited space owing to physical distancing, they were happy to take our mobile number, which meant we could enjoy some time in the sun in the Domain.

Dhiren, the eye Doctor who assessed and treated my child, was extremely professional, caring and clearly very experienced in my opinion. After some Workplace Health & Safety education on DIY at home (which backed up the mother's rant beautifully but in a far more effective manner!), he extracted the metal effortlessly. Thank you, Val and Dhiren for a very professional, expert, caring and good-humoured encounter!

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Responses

Response from Alan Porritt, Director of Nursing and Support Services, Nursing, Sydney Hospital & Sydney Eye Hospital 3 years ago
Alan Porritt
Director of Nursing and Support Services, Nursing,
Sydney Hospital & Sydney Eye Hospital
Submitted on 1/09/2020 at 10:56 AM
Published on Care Opinion at 11:26 AM


picture of Alan Porritt

Dear Googles are the Go,

Thank you for this tremendous feedback on our emergency team! I am particularly thrilled that our social distancing is working well, and the staff are using technology to ensure patients and families are able to wait outside of the waiting area if their condition permits.

Many eye injuries are preventable, and I appreciate the effort you have put in as a parent to drive this message home. When prevention fails, our very capable team is always available, and particularly Val and Dhiren, for whom I will forward an acknowledgement and thanks.

Thank you for your feedback. All the best for your child’s recovery.

Kind regards,

Alan Porritt

Director of Nursing and Support Services|

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