"My recent stay at RPH"

About: Royal Perth Hospital / General Surgery & Ward 6H Royal Perth Hospital / Trauma & Reconstructive & Plastic Surgery Services

(as the patient),

From the time my support person and I arrived at the Admissions Centre, we didn't have to wait long for the paperwork to be processed. We were escorted by a staff member to the pre-op area. I was informed of what was happening by the staff and then moved to the operating theatre around 2 and a half hours after my arrival. I was brought to Ward 6H and monitored closely by the nursing staff.

The next morning, the specialist came to see me and decided the skin flap had lost its colour. I was taken down to the operating again that morning. The second operation took a few hours as well and I was brought back to the ward. From this point on it was like I had wrap-around nursing support. As I began to recover I was informed of what took place.

At all times I was confident and reassured about the care I was getting. It would be impossible for me to identify who cared the most. But certainly, the following nurses were more reassuring, gentler, maintained eye contact when talking to me, made sure I understood what was being said, and conferred at length with other nurses during handover. The nurses were: Sandra, Rhianna, Jane and Ella.

Thank you for enabling me to share my simple story. I'm sitting at home marvelling at the RPH training, the teamwork and dedication of all the staff

Thank you very much.

Cleanliness

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Finding your way

Finding your way

Responses

Response from Joel Gurr, Executive Director Clinical Service Strategy and Population Health, Subscriber: CE Executive Leadership Group, East Metropolitan Health Service 2 weeks ago
Joel Gurr
Executive Director Clinical Service Strategy and Population Health, Subscriber: CE Executive Leadership Group,
East Metropolitan Health Service
Submitted on 07/09/2020 at 12:56
Published on Care Opinion at 13:07


Dear abcd,

Thank you so much for taking the time to post such a detailed appreciation of your experience which mentioned the dedication and teamwork of our staff at Royal Perth Hospital.

The Royal Perth Bentley Group is committed to providing the Safest Surgery in Australia and is embarking upon a program of surgical transformation to ensure that more people are treated in a timely manner, as part of our vision to provide world-class surgical services.

Your feedback assures us that our staff are continuing to provide a high quality, compassionate and patient-centered approach in their delivery of service, which we have come to expect at the Royal Perth Bentley Group.

It will be a pleasure to forward your comments to the Manager of the Admission Centre and the Manager of 6H, so they can share with Sandra, Rhianna, Jane, Ella and the rest of the team, as it is important they understand the incredible impact they had on your journey.

Kind regards

Joel Gurr

A/ Executive Director

Royal Perth Bentley Group

  • abcd thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by abcd (the patient)

Dear Joel,

Thank you for your prompt reply. I was pleased to read that the Ward Six team will be informed and their dedication acknowledged.

Many thanks.

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