"Long waits and rude nurses"

About: Kalgoorlie Health Campus / Maternity Ward

(as the patient),

I came into Kalgoorlie hospital with abdominal pain and vomiting (I am more than half-way through my pregnancy). I was seen to promptly and given fantastic care, that is, until I showed signs of improvement. I recovered quite quickly, which apparently was the wrong thing to do.

I was able to overhear my Dr outside my room doing handover and they said I was exaggerating my pain and was most likely lying.  Throughout the night (because I was asked to stay) I was able to hear midwives and nurses whining about patients on the ward, including myself. I feel it was so incredibly rude and disrespectful - they probably assume patients are asleep in the early hours of the morning and won't hear them.

The following morning I was told I would be sent home. The wait to be discharged was ridiculous. I was told I would be sent home and that I would see the Dr to discharge me at in an hour. Two hours later there was still no sign of seeing someone to let me go anytime soon. This was incredibly frustrating. I understand I am in hospital and should be patient, but life outside the hospital is a challenge to balance whilst being held here.  

Responses

Response from Peter Tredinnick, A/Regional Director, Regional Office, WACHS Goldfields last week
We are preparing to make a change
Peter Tredinnick
A/Regional Director, Regional Office,
WACHS Goldfields

Regional Director

Submitted on 18/09/2020 at 19:18
Published on Care Opinion on 21/09/2020 at 09:25


picture of Peter Tredinnick

Dear squatdy54,

Thank you very for taking the time to share your story with us. I am very sorry to hear about what happened during your overnight admission in the Kalgoorlie Hospital.

While I am pleased that you describe some of the care you received as fantastic, I am very disappointed that this has been tainted by the actions of a few of our staff. I would like to assure you that your experience does not reflect the standard we expect and I sincerely apologise that you overhead staff talking about you and other patients in the hospital.

I have sent your story to our leadership team and have asked that this is shared and discussed across the hospital so that we can all learn from what happened and how this made you feel.

We would very much appreciate the opportunity to speak with you if you are happy to do this. Could you please consider contacting David Bowdidge, who is the Operations Manager at the Kalgoorlie Hospital on 08 9080 5817 or by emailing David.Bowdidge@health.wa.gov.au?

I hope that we hear from you soon.

Kind regards

Peter Tredinnick

A/Regional Director

WACHS Goldfields

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /