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TV service isn’t operational

Posted By redbf49

"TV service isn’t operational"

About: Royal Perth Hospital / Acute Assessment & Medical Ward 5B & Surgical Ward 5E

(as a relative),

My parent is staying at Royal Perth Hospital and having to pay to watch TV. After paying for the service, it seems none of the TV units in the room work. In my opinion, it is disappointing that they are taking advantage of patients like this. Hopefully, the TV provider can fix this ASAP.

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Responses

Response from Joel Gurr, Executive Director Clinical Service Strategy and Population Health, Subscriber: CE Executive Leadership Group, East Metropolitan Health Service 3 years ago
Joel Gurr
Executive Director Clinical Service Strategy and Population Health, Subscriber: CE Executive Leadership Group,
East Metropolitan Health Service

Submitted on 24/09/2020 at 4:15 PM
Published on Care Opinion at 4:57 PM

Dear redbf49,

I am sorry to hear your relative has been having difficulty with accessing a functioning TV unit, after paying for the service. I am unable to comment on this specific situation without further information, however, I can advise that nursing staff on the ward are more than happy to assist patients with such difficulties.

Whilst the television service is contracted to an external provider, they are required to deliver on the service agreement. I can appreciate your disappointment and hope the situation has been satisfactorily resolved. If not, please contact the RPBG Consumer Engagement Unit on 9224 1637, 8 am to 4 pm Monday to Friday or email RPBG.Feedback@health.wa.gov.au.

Thank you for taking the time to share your story. I hope that your loved one’s recovery is progressing well.

Best wishes

Joel Gurr

A/Executive Director

Royal Perth Bentley Group

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