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"Maternity and birth"

About: Angliss Hospital / Maternity

(as the patient),

I had a terrible experience with maternity from my first appointment. I was initially told I was in the midwife program, however then put into shared care, despite not having a GP at the time and having it never mentioned at all. This was changed after a long phone call. Then, not once did I have the same midwife twice, despite being told this would happen nearly every appointment.

Then the birth. Long story short, I was in labour for 48 hours which included being sent home and then induced with the drip (took 36 hours to get the epidural I had requested from the beginning). My blood pressure was high, so was checked what seemed like every 5 minutes. At no time did they explain why this might be happening or what they were doing.

I luckily had a close friend who is a midwife in with us so they explained everything they were doing. I was finally told I would be having a Caesarean (which was fine with me). Only when they got my baby out, with me half-conscious from exhaustion, did they realise they were posterior. Every single time they checked my stomach to see which way the baby was facing - they said I think it’s this way. 

I then went to recovery, where I was told by the nurse that they had mistimed my pain management and that I would feel my caesarean cut for a while.

It took hours for them to give me enough medication for the excruciating pain to dull. After hours in recovery (without spouse and baby), a doctor I had never met burst into my room, pulled up my gown and pressed hard in my stomach to do the checks. I screamed and said stop and pushed their hands away. This doctor hit my hands away and went to do it again and I ended up in a full-blown panic attack. A nurse finally told them to get my spouse and baby and my blood pressure dropped enough for me to go to my room.

After going home for a night, I was readmitted due to blood pressure (fair) which, I believe, then took 3 days for them to look at my maternity records to see it was on the high end my whole pregnancy and that I was fine.

It has since caused me long term mental health issues. 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 3 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 1/10/2020 at 9:32 AM
Published on Care Opinion at 9:33 AM


picture of David Plunkett

Dear violetyh39,

Thank you so very much for taking the time to provide these comments regarding your experience both prior to, during and after the birth of your baby.

Congratulations on the birth of your baby and my apologies your experience was not a positive one with the many issues you experienced. Based on what you’ve mentioned, I can see your experience was not as good as anyone would want.

In order for us to follow up your particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au.

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

Kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by violetyh39 (the patient)

For something so personal which took almost a year to be able to write, and from a patient who already felt unheard, a templated response advising to write to a generic email address pretty much sums up my experience with this hospital.

I’ve gotten private health insurance so I never have to deal with this place again.

I will supply my feedback as requested, purely in the hopes that this never happens to another woman again.

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