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I am an alcoholic

Posted By orangenx96

"I am an alcoholic"

About: Lives Lived Well – Wyla Residential Services (Orange)

(as a service user),

In the last few years I have only used Drug and Alcohol, healthy minds and Wyla rehab. My story about rehab.

I lost everything and I thought I had the perfect life. Rehab has taught me different but the start wasn't great to be honest. 

Now that I have finished, I can honestly say that in my opinion, some of the staff are just here to get paid, others I believe are just on a power trip and a few I feel really do care.

One thing I don't agree with is been made to use a doctor I feel is incompetent and should not be working in a rehab if at all working.

The list could go all day but things like, in my opinion, management not knowing the client's story when trying to chastise them, searchers of rooms for contraband being targeted, I believe, at some clients and not others.

I believe clients have been left to basically fend for themselves when the Chef calls in sick and having pizza 3 times in 5 days and a client being the chef when it is one of their triggers (yes me). I believe I was been told not to follow food safety laws when I am a food safety supervisor.

I felt staff were treating us like we are in prison when we are here to help ourselves. I feel I had to fight to get accepted. Giving warnings to clients for not doing duties and attending meetings when I believe others just get away with it constantly.

Staff playing with their phones in groups and meeting while clients can't access their phones. This could go on a lot more but I won't.

Now for the good things. The staff who do care, and I would gladly recommend to be and, I believe, should be caseworkers and team leaders - Renee, Jody, Cassie, Frank, Norm and Anita.

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Responses

Response from Gerard Moloney, Lives Lived Well 3 years ago
Gerard Moloney
Lives Lived Well

Submitted on 25/09/2020 at 3:55 PM
Published on Care Opinion at 4:03 PM

Hello orangenx96,

Thank you for taking the time to tell us the story of your experience at Lives Lived Well’s rehabilitation service, Wyla, in Orange.

I am concerned that your initial experience was not great but glad to hear there were some good things you experienced as well. I have passed on your comments to the team at Wyla. Thank you for your recognition of the contribution of the staff you mentioned by name and your recommendation. And thank you for the list of matters you believe contributed to your initial experience not being so good – such as staff attitudes, medical care, difficult discussions around rules and policies, phone use and jobs.

Residential rehabilitation services are very complex entities. Lives Lived Well has a commitment to continuous improvement and we are constantly reviewing our services to see if they are meeting the needs of residents and clients. In this process, there are things that improve our services and some things that do not. We know that good intentions do not always show through, and our commitment to better services is part of Lives Lived Well culture.

I have spoken to the Manager of Wyla, Pnina Smith, and she would welcome any further comments and/or specific examples you may have that would help her and Lives Lived Well Wyla staff to understand the detail of your comments about your experiences in order to improve our services. Please contact Pnina on 0428 151 482.

I wish you all the best in the next steps of your journey.

Warm regards

Gerard

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