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"They should be proud"

About: Southern Cross Health Service / Emergency Department

(as the patient),

I work in a local mine and was admitted with back pain that was excruciating. The resident nurses did their best to make me comfortable until the Tele doctor could be contacted and then a doctor arrive to resident from another town.

I was then immediately diagnosed and administered medication to make me comfortable. They welcomed my management and helped with any questions and paperwork. They then transferred me to a ward bed and between the care from the nurses and the awesome plumping up from the catering staff (& catching on a lot of undisturbed sleep), the next 24 hours was amazing.

I cannot thank all of the staff here and they should be proud of the pride they take in their work and care they take of their patients. Thank you all so much.  

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Responses

Response from Karen Horsley, Operations Manager Eastern Wheatbelt, Eastern Wheatbelt, WA Country Health Service - Wheatbelt 3 years ago
Karen Horsley
Operations Manager Eastern Wheatbelt, Eastern Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 24/09/2020 at 5:57 PM
Published on Care Opinion on 25/09/2020 at 9:00 AM


picture of Karen Horsley

Dear venuscm74,

Thank you for taking the time to share your feedback with us

We are very proud of the hard work and dedication our team at Southern Cross give in ensuring our patients receive the best care.

I was pleased to read that your experience at Southern Cross demonstrated this care.

I will pass on your lovely comments to the staff, especially the nursing and the catering teams, as I know they will be very appreciative.

I hope you are now well on the road to recovery and wish you all the best.

Kind regards,

Karen Horsley

Operations Manager Eastern Wheatbelt

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