"Appointment waiting times"

I made an appointment to see a specialist for my hand at midday. I didn't see my specialist but ended up seeing a doctor 2 and a half hours after my scheduled appointment. 

I had a carer with me that was only supposed to be with me until 3 pm as they had another client to attend at 4 pm. I believe the staff member at reception knew I was with a carer. No one seemed to listen to me about the fact I had a carer. 

In my opinion, the doctor looked like an intern. I ended up only being seen for about 2-3 minutes. 

I am disappointed because the waiting time then caused my carer to be late attending their next client.