This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Accessibility to program due to Internet problems on site

Posted By aircj95

"Accessibility to program due to Internet problems on site"

About: Pathways

(as a service user),

My family is based in a regional area and we travelled to Perth to receive support for myself and my child. Living regionally can be very challenging as we don't have access to services offered in metro areas. My child was able to receive some help but the staff were unable to deliver the promised program to myself because of the shocking internet access on-site at Pathways. To travel so far at great expense, time and energy and not be able to do this work was incredibly disappointing.

To the credit of the staff there (especially Jennifer) I was well supported and given space to talk through my issues and work through some of the concepts that the program was meant to explore. In my opinion, the internet problems on this site are truly appalling and need to be fixed immediately so that other families are not affected like we were.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Ryan, Consumer Engagement Officer, Consumer Engagement Team, Child and Adolescent Health Service 3 years ago
We are preparing to make a change
Lisa Ryan
Consumer Engagement Officer, Consumer Engagement Team,
Child and Adolescent Health Service

Submitted on 29/10/2020 at 9:19 PM
Published on Care Opinion on 30/10/2020 at 9:46 AM

Dear aircj95,

Thank you very much for taking the time to provide your feedback about our services. At the Child and Adolescent Health Service (CAHS), we aim to continually improve our services and feedback like yours helps us to achieve this.

We are very happy to hear that you felt supported by the staff involved and that your child received some of the help that they needed. However, we are disappointed to hear that internet access caused issues in accessing the Pathways service, particularly as you travelled a long distance to receive these services.

Firstly, we would like to apologise for the delay in responding to you.

Secondly, we acknowledge the internet access issues at this site and have liaised with the Information Technology (IT) team here at CAHS to help identify a solution to the issue. The IT team have informed us that work is underway that will help to address the issue, however, due to infrastructure issues, this can take some time to complete.

If we receive any more information about this issue, we will post another response.

Thank you again for providing your feedback.

Kind regards,

The Consumer Engagement Team

Child and Adolescent Health Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k