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"An emergency on holiday"

About: Exmouth Health Service / Emergency Department

(as the patient),

I was admitted to the Emergency Department of Exmouth hospital in WA early morning recently. I was on holiday with my family and I traumatically crushed two of my fingers in an awning, badly lacerating and fracturing them. I was in horrific pain and shock. 

From the moment I arrived at the department with my spouse, the nurses’ response, care and professionalism were outstanding while I waited for the doctor on call to attend. 

When doctor Patel arrived he proceeded quickly and the team worked together seamlessly to get me x-rayed, my lacerations cleaned and bandaged and the results sent to Perth. They then organised my flight that morning to Perth for surgery. I was on a flight only 4 hours later. 

As I was in shock, I do not remember all the names of the nurses, though Rachel does stand out to me (she let me crush her hand while I was being injected and spoke calmly to me!) The other nurses were fantastic, one spending a great effort to cut my rings off. There was also a trainee doctor there who spoke to the hospital in Perth. He was fantastic. 

I want to thank these people from the bottom of my heart as they made a traumatic experience less so because of their outstanding care and teamwork, respect for me and each other and very importantly for me... a great sense of humour. 

Yours sincerely.

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Responses

Response from Tina Godden, A/Operations Manager Gascoyne, WA Country Health Service 3 years ago
Tina Godden
A/Operations Manager Gascoyne,
WA Country Health Service
Submitted on 21/10/2020 at 1:29 PM
Published on Care Opinion at 1:40 PM


picture of Tina Godden

Dear polarishe93,

I was sorry to read you had an accident whilst on holiday and am grateful that you took the time to share your experience with Care Opinion.

I am proud to be part of a team that provides exceptional care and I was so pleased to read about the compassionate and professional care provided to you. It can be a frightening experience to be injured and in pain and to hear the team were so supportive, respectful and empathetic in their care to you is a credit to them.

The Emergency Department can be a demanding and busy environment and feedback like yours is a great indication of the outstanding teamwork fostered by Doctor Patel, Rachel and other staff. It will be my pleasure to share your health care experience with them.

I hope that you are recovering and thank you again for taking the time to write to Care Opinion.

Warm regards

Tina Godden

A/Operations Manager Gascoyne

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