This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Empathy in Broome ED

Posted By chachasc57

"Empathy in Broome ED"

About: Broome Health Campus / Emergency Department

(as a service user),

Went into Broome ED with a sore back. The staff, even though they were extremely busy, were very concerned for me and my condition. Triage nurse and clerk were very personable and quite empathetic towards me. The doctor that treated me (Dr Wendy) listened to me and took time to do the best for me. I felt heard and validated by the staff.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Tweedie, Acting Broome Operations Manager, WACHS - Kimberley 3 years ago
Marie Tweedie
Acting Broome Operations Manager,
WACHS - Kimberley

Submitted on 4/11/2020 at 12:34 PM
Published on Care Opinion at 12:35 PM

Dear chachasc57,

Thank you for sharing your experience on Care Opinion. It is wonderful to hear that the staff had the ability to imagine what it would be like in your situation, which is true empathy.

Broome hospital is indeed a very busy place but we should at all times reflect our core values and to hear that this occurred for you is fantastic.

I will take great pleasure in passing on your lovely comments to the team.

I hope your back is on the mend!

Kind regards

Marie Tweedie

A/Operations Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k