"Emergency Department and Paediatric Ward Stay"

About: Broome Health Campus / Emergency Department Broome Health Campus / Paediatrics

(as a parent/guardian),

Attended the Emergency Department and was then admitted to Paediatric Ward with my young child for 2 nights. Every staff member we encountered at the hospital was wonderful, from the triage nurse who gave us her full attention, despite there being a disruptive person in the waiting area, the medical staff in both departments (we encountered drs Brittany and Lucy as well as nurse Tammy in ED, drs Ben and Melanie, nurses Meg, Lauren, Kendell in Paeds and many more I wish I had remembered their names), as well as the cheerful catering and cleaning staff members which helped make the stay a little more comfortable for my child.

All decisions made by the medical staff were clearly considered and we never felt rushed, despite it being a very busy environment. We were given plenty of time for explanations and questions. All medical staff were approachable and personable, knew what they were doing and how to deal with a child. There was nothing I could fault. Very lucky to have had such a great experience!

Responses

Response from Marie Tweedie, Acting Broome Operations Manager, WACHS - Kimberley 3 weeks ago
Marie Tweedie
Acting Broome Operations Manager,
WACHS - Kimberley
Submitted on 04/11/2020 at 12:34
Published on Care Opinion at 12:36


Dear Stingray14,

Thank you for sharing such a positive experience on Care Opinion. I will take great pleasure in passing on your comments to the entire team.

It is fantastic to hear that all aspects of your child’s admission were professional and caring. This is what great teamwork looks like - where an entire team of clinical and non-clinical staff work together to coordinate a patient’s health and well-being.

Broome hospital is a very busy place, but we strive to deliver a wide team-based culture that reflects our core values and places our patients at the very heart of the care that we provide.

I hope your child is now fully recovered and wish you and your family the best for the future.

Kind regards

Marie Tweedie

A/Operations Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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