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"My late husband's stay"

About: Royal Perth Hospital / End of Life (Palliative) Care

(as a relative),

My husband passed away recently, and I just wanted to thank the NurseWest staff member who was assigned to the room he was in for the support she gave me when I arrived on the ward early in the day to see him after he died. 

She was compassionate, mindful of how I was feeling, and filled me in on a bit of what happened overnight that helped me gain some closure. While I would have loved to have spent his last few hours with him, knowing a little of what happened does help. What is the policy in regards to finding out a relative has passed and what the relative said or did? I feel like I'm missing something in terms of information...not the agency staff members fault I might add.  

I was surprised, however, on something. There was the plan to transfer my husband to a hospice the day he died. Obviously, that was not to be, but I was a little confused as to why he was transferred from one room to the room next door (It sounds so minor, I know) when I believe the initial plan was to transfer him the next day? Just struck me as a little bit peculiar.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 4/11/2020 at 8:04 PM
Published on Care Opinion on 5/11/2020 at 10:28 AM


picture of Lesley Bennett

Dear greensc54,

I am deeply sorry to hear of the recent passing of your husband.

Thank you for taking the time to share your kind words about the care and support provided to you by nursing staff during what must have been a distressing experience.

It is heart-warming to hear when staff have left such a positive impression and I’m so glad that the NurseWest staff member was compassionate and mindful of how you were feeling at the time.

Without specific details, it is difficult to ascertain why your husband was transferred to the room next door.

If you would like us to investigate the room transfer and provide you with the information you are seeking, I invite you to contact our Consumer Engagement Unit on 9224 1637 or email RPBG.Feedback@health.wa.gov.au so that we can discuss further information and better investigate your situation.

I wish you and your family well at this very sad time.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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