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Surgery

Posted By peppercj37

"Surgery"

About: Bunbury Hospital / Surgical Ward

(as the patient),

I was recently admitted for surgery on an abscess which was lanced and meant to be cleaned a few days earlier in fast track at Bunbury Hospital. It got worse when I was sent home.

I waited all day, only to be told late in the evening I would not be having surgery that day. It was put off until the following afternoon if it could be slotted in. I feel that this was not good enough due to the pain I was in.

The surgeons, I felt, were not very caring at all. I feel that if it was a matter urgent enough to be admitted, in my opinion, it should have been done on the day I was admitted.  

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Responses

Response from Jeremy Higgins, Operations Manager - Inland, WACHS South West 3 years ago
Jeremy Higgins
Operations Manager - Inland,
WACHS South West

Submitted on 11/11/2020 at 1:49 PM
Published on Care Opinion at 2:07 PM

picture of Jeremy Higgins

Dear peppercj37,

I am very sorry to hear of your experience with your presentation, including that you were in pain, that you were not happy with the timing of your surgery and that you felt that the surgeons were not caring.

Bunbury Hospital does strive to provide high-quality care and part of this is learning from our patient experience. To enable us to understand and investigate your concerns could you please contact our Customer Liaison Officer on 9722 1521.

Hopefully, you feel comfortable and safe to do this so we can find out what occurred and where required, make changes to improve our service.

Yours sincerely,

Jeremy Higgins

A/Operations Manager

Bunbury Hospital

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